Shipping and Delivery
It will take 1-2 business days to process your order. You will receive a confirmation e-mail with the tracking link once your order ships.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
Please allow 14 - 20 days for your package to reach you. If you have not received it by the end of that time, please contact us through our contact page, or email us at firstname.lastname@example.org.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, so there is a very small time gap to cancel or change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com as soon as you possibly can. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. Once the package is returned to us, we can then ship it to the correct address or provide you with a full refund.
DELIVERED BUT NOT DELIVERED
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the courier in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
INTERNATIONAL TAXES AND DUTIES
International customers are responsible for paying any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Kim Sha Trading, and thus cannot be refunded.
We recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
EUROPEAN UNION VALUE-ADDED TAXES (VAT)
Please note that Kim Sha Trading does not charge VAT to European customers at this time.